Support

Help for happy routines and calmer setup.

Use this page for common FamilyCoins questions about setup, parent controls, local data, reminders, rewards, and purchases.

Quick help

Set up a family

Add family member profiles, choose ages, pick starter chores, then create a local Parent PIN.

Switch modes

Family member mode is for tasks, focus, quiz, rewards, and journals. Parent Mode is protected by the Parent PIN.

Approve chores

Family members submit tasks. Parents approve or reject them before coins are awarded.

Export or erase data

Open Parent Mode, then Settings > Privacy & Data to export local records or erase local FamilyCoins data.

Frequently asked questions

Does FamilyCoins require an account?

No. The current release works without login and stores core family records locally on the device.

What is the default Parent PIN?

New families create a local Parent PIN during setup. If you are using a demo or older test build, try the default PIN shown in the app or create a new family setup.

Can I recover data after deleting the app?

Local data may be removed when the app is deleted. Export your family records before deleting the app if you want to keep a copy.

Why are some future cloud features mentioned in the app roadmap?

The current release is offline-first. Optional cloud sync and remote alerts may arrive later and will require updated privacy disclosures before release.

Are health records official medical records?

No. FamilyCoins is a personal family log and reminder tool. It is not medical advice, an emergency service, or an official medical record system.

Before contacting support

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